Conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers

Abstract

Conflict situations in the sphere of medical services lead to economic losses, cause human and moral costs that leads to higher prices and lower quality of care. A sociological monitoring of patients with arterial hypertension (211 of elderly, 107 of senile and 108 patients of working (middle) age) was realized with use of specially developed original questionnaire. 57,1-68,8 % patients of all ages and gender groups have never been in conflict with health care workers at the treatment of arterial hypertension. The main causes of the conflict between doctors and patients are being able to get on to another doctor reluctance to appoint a physician number of necessary diagnostic and therapeutic procedures. The level of medical management where patients complained was mainly the administration of medical institutions. Patients of older age groups in most were satisfied with the response to their complaints. The alarming trend is the fact that 10,0-28,6 % of patients received no response to their complaints. It's necessary to develop a system of measures to review complaints of the patients in clinic by specially authorized specialists (ombudsmen).